Frequently Asked Questions

Cash is king. Cards are welcomed - contactless or otherwise! Gift cards Apple/Google Pay and you also have the option of using KLARNA to pay in instalments.

See our 'how to find us' page on how to get here. There is free parking on many of the roads around the studio and there is also three free car parks within a 2 minute walk.

I sell teas and coffees but everything else is 'Bring Your Own' - alcoholic or soft drinks, snacks etc - you're welcome to bring what you want! My only word of warning is that some snacks that are greasy will not react well with pottery - the grease will absorb into the ceramic and the glaze will not adhere properly, so I'd advise a little pause in your painting to enjoy your little snacky-snack before a quick hand wash!

Terms & Conditions of Service 1. Handcrafted Quality & Nature of Materials At Little Prints Scotland, we take immense pride in our work. However, please understand that handcrafted castings and organic materials are unique. Each piece is handmade, hand-designed, glazed, and fired to over 1000°C twice. Due to this artisan process, minor variations in colour, texture, and finish are a natural part of the product's character and are not considered defects. 2. Collection & Inspection On-Site Inspection: We strongly encourage all customers to inspect their pottery before leaving the studio. This allows us to address any concerns immediately. 3-Day Notification Window: You have 3 days from the date of collection to inform us of any structural issues or errors in personalisation. Photographs: When contacting us regarding an issue, please include clear photographs so we can determine the best course of action. 3. Liability & Aftercare Post-Collection Liability: Once items leave the studio, Little Prints Scotland at The Inglenook Studio assumes no responsibility for damage. This includes, but is not limited to, transit damage, accidental drops, or breakages occurring at home. Scope of Liability: Our liability is strictly limited to the structural integrity and design of the piece during the crafting, sculpting, glazing, and firing processes while the item is in our care. Aftercare Adherence: We provide detailed Pottery Aftercare advice on our blog. No liability will be assumed if it is determined that the aftercare instructions (such as storage or cleaning) have not been followed. 4. Our Commitment to Quality Proactive Notification: If we identify an issue with your piece during the firing or design process, we will contact you prior to collection to discuss a fix or a redo. Baby Keepsakes: We understand the time-sensitive nature of capturing "little hands and feet." If a remake is required for a baby keepsake, we will prioritize your booking for the soonest available appointment. Refund Policy: Due to the bespoke, personalised, and handmade nature of our items, we are unable to provide full refunds. Our priority is always to "fix or redo" to ensure you have a keepsake you love. 5. Workshop Cancellations (The Inglenook Studio) The following terms apply to workshops booked directly through us: More than 7 days’ notice: Full refund. 7 days to 72 hours’ notice: 50% refund. Within 72 hours’ notice: Non-refundable. Ticket Resale: You may resell your ticket at any time; please just notify us of the name change for our register. External Events: For workshops hosted by third-party businesses at our studio, the hosting company’s specific terms and conditions apply. 6. Rescheduled or Cancelled Workshops Should a workshop be unable to proceed, we will offer: Alternative dates as a priority. A transfer of the ticket value to a different workshop. Inglenook Studio vouchers to the value of the ticket. A refund if a workshop is permanently cancelled and the above options are exhausted. For more information please head to the relevant sections on the FAQ page.